Scrapbook Store @ Your Door uses United States Postal Service Priority Mail for all of our shipping needs. Shipping charges are calculated based on the weight and destination of the products you have selected. Every order is shipped with delivery conformation. Scrapbook Store at your Door is not responsible for any package that has been confirmed delivered. Please contact USPS if your package has confirmed delivery and you have not received it. We will make every effort to resolve the problem. We strive to ship all packages within one to two business days upon receiving your order. Packages shipped priority Mail within the continental US should arrive within 3-4 days. We ship to the US, Canada, UK, Ireland, Germany, Australia, Greece, France, Netherlands, Italy, Austria, Spain, Portugal, Taiwan and Japan currently. If you would like to see us add your location to our shipping destinations, please do not hesitate to send us an email. Please ensure that you use the correct information during checkout. If this occurs we will make every effort to correct the problem.

Free Shipping on U.S. Orders over $50! 

Returns

We have a 100% money back guarantee (excluding shipping charges)

• Returning is easy!

• Email us notifying us of your return within two weeks of your purchase

• Send the unopened item to us, you pay shipping unless the item is damaged

• If possible include the packing slip with your returned items

• Include a note indicating the reason for the return

• You can expect a refund within one week from the time we receive your unopened items in good condition

The customer is responsible for return shipping and insurance on returns. Merchandise credit will be issued upon return of the product in good condition. Your Satisfaction is extremely important to us, please email us with any concerns or questions. scrapbookstoreatyourdoor@yahoo.com